Terms & Conditions

T&Cs of Georgia Rose as Rose Space (ABN: 76 937 624 695)

Cancellation Policy

At Rose Space, we understand that plans can change. While we do not offer refunds for change of mind, you can reschedule your service up to 48 hours before the booking time. This can be done online or by texting or calling Georgia on 0448371623. In the case of a no show, or a cancellation with less than 48 hours notice, the full session fee will be retained. This may be void in an emergency. If we need to cancel a session, we will notify you via call or text to reschedule your service. Late arrivals will result in a reduced service time with the full fee retained.

Wet Weather Policy

Sessions will continue as normal during mild or moderate weather events. During these times, participants of outdoor activities will have the choice to continue outside or engage in undercover alternatives. For this reason, we recommend that participants bring a raincoat if booked for an outdoor service. In severe weather events, sessions may be cancelled, and you will be notified via phone or text.

 

Our facilities are not suitable for most people with physical disabilities

Rose Space is immersed in nature. Our paths are sandy and uneven, and four steps lead up to the toilet. Unfortunately, this means we cannot accommodate participants with some physical disabilities. Please discuss suitability Georgia before booking a service if you or anyone attending a session with you has physical challenges.

 

Enclosed footwear must be worn during horse-related services

Enclosed footwear, preferably boots, must be worn to enter the horse’s paddock. Failure to wear appropriate footwear may result in the inability to participate fully in the service, with the full fee will be retained.

 

Package Discounts

Package discounts are non-refundable. Sessions purchased in a package must be scheduled weekly or fortnightly and used within six months of purchase.

 

Services Guarantee

Georgia Rose is suitably qualified and is a current member of the International Institute for Complimentary Therapists and Horse Safety Australia.

Georgia has current First Aid and CPR certificates and a current working with children check (blue card).

All Rose Space services will work according to the Institute for Complementary Therapists' code of ethics and the NDIS code of conduct.

These can be found at the following links:

https://www.myiict.com/code-of-ethics/

https://www.ndiscommission.gov.au/about/ndis-code-conduct

Complaints

If you have a concern about any aspect of the service, please raise it with your practitioner. Alternatively, you may write directly to the International Institute for Complementary Therapists (IICT).

 

Rose Space’s commitment to you

  • We will provide a welcoming and inspiring environment.

  • We will embody inclusivity, genuineness, and respect for your values and beliefs.

  • We will clearly communicate fees at the time of booking.

  • We regularly engage in professional development workshops and activities.

 

Your commitment to us

  • Respect the natural life that lives at Rose Space. Behave kindly to plants, insects, and animals you may interact with. Please drive slowly on the driveway as Wallaby families often cross the road.

  • If you need to reschedule your session, notify us as soon as possible. Understand that we will retain the full session fee if less than 48 hours notice is given.

  • Communicate honestly with us and notify us immediately if you have any concerns.